OUR FAQ
Your Questions, Answered
How does setup work?
A member of our team will arrive 1 1/2 hours prior to your event to ensure everything is set up correctly. We will remain at the event to ensure the experience goes smoothly. Afterwards we will break everything down in about 45 minutes.
Can I use my own golf clubs with the simulator?
Absolutely! However we do come prepared with Callaway Paradym Driver and Woods and Ping G425 irons. We also have womens, kids, and left handed clubs.
What space requirements are needed for the setup?
The Birdie Box has two options for both indoors and outdoors:
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Indoors: 10ft tall x 13 ft wide x 10ft deep
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Outdoors: 14ft tall x 14ft wide x 18ft deep
What happens in case of technical issues during a session?
Our team is trained to handle any technical glitches promptly. If issues arise during your session, we'll work quickly to resolve them, ensuring minimal disruption to your golfing experience.
Is there a limit to the number of players per session?
Closest to the Pin and Longest Drive contests can accomodate any number of participants. Full course play is limited at 8 golfers at one time.
Can I request specific virtual golf courses for my session?
Yes, you can! We have a variety of virtual golf courses available, and you can choose your favorites for each session. If you have specific requests, let us know in advance, and we'll do our best to accommodate them.
Do you have insurance?
Absolutely, we have general liability insurance in place. Your safety and peace of mind are important to us, and our insurance ensures protection against unforeseen incidents during the use of our mobile golf simulator. If you have any further questions about our coverage, feel free to ask!
What is your cancellation policy?
Our reservation process involves a 20% down payment to secure your date. In the event of a cancellation, please note that the deposit is non-refundable. However, we understand that unforeseen circumstances may arise, and we offer the flexibility to reschedule within a 12-month period.
How do we book The Birdie Box?
Booking is a breeze! Simply reach out to us directly via email at chris@thebirdieboxco.com to check availability and secure your session. We'll guide you through the process and answer any questions you may have. Once you're ready, we'll work together to finalize the details and ensure you have a fantastic experience with our mobile golf simulator.